Privacy Policy

Last Updated: March 29, 2025

IMPORTANT DISCLAIMER: This is a sample Privacy Policy content. It is NOT legal advice and may not be suitable for your specific circumstances. You MUST consult with a qualified legal professional experienced in data privacy laws (including GDPR, HIPAA, and relevant Ethiopian regulations) to draft policies compliant with all applicable laws and regulations for your telehealth service.

1. Introduction

Welcome to HealthBit Technology PLC ("HealthBit," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform and services (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, demographic information (age, gender, hometown), and health insurance information that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.
• Health Information: Sensitive personal health information (PHI) that you provide during registration or consultations, including medical history, symptoms, diagnoses, treatment plans, prescriptions, consultation notes, and lab results. This information is handled with the utmost confidentiality and security.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service. If using our mobile application, this may include device name and type, operating system, phone number, country, and interactions with the application.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you pay for services.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Facilitate telehealth consultations between you and healthcare providers.
• Process payments and refunds.
• Email you regarding your account or consultations.
• Provide you with customer support.
• Improve the efficiency and operation of the Service.
• Monitor and analyze usage and trends to improve your experience.
• Notify you of updates to the Service.
• Comply with legal and regulatory requirements.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Healthcare Providers: Your personal and health information will be shared with the licensed healthcare providers you consult with through the Service to enable them to provide medical care.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Anonymized Data: We may share aggregated or anonymized information that does not directly identify you for research, analysis, or service improvement purposes.

We will obtain your explicit consent before sharing your sensitive health information for purposes other than providing care, payment, healthcare operations, or as required by law.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and PHI. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide the Service, comply with our legal obligations (including medical record retention laws), resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• The right to access your information.
• The right to request correction of inaccurate information.
• The right to request deletion of your information (subject to legal/retention requirements).
• The right to object to or restrict certain processing.

To exercise these rights, please contact us using the contact information below.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under the specified age, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

HealthBit Technology PLC
Piassa, Addis Ababa, Ethiopia
[email protected]
+251 91 115 0864